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Occidental at Xcaret Destination | Weddings | Destination Weddings As for the restaurants, they were pretty average. Drinks are served from the beach level bar and upstairs in the snack buffet palapa. We would love torest have a second opportunity to demonstrate you the high quality standards our brand is known for. Royal Level Occidental at Xcaret Destination - Riviera Maya Most men had jeans and T-shirts. Which transport stops can we find near Occidental At Xcaret Destination Hotel Playa del Carmen? It gives us pride to know that your vacations have been a unique and unforgettable experience. Located close to the Xcaret eco-archaeological park, which offers a great day out for the family, with over 40 cultural attractions and exhibitions on Mexicos art and tradition. The all-inclusive package includes all meals and snacks at a choice of restaurants, including a buffet venues and select drinks across multiple bars. Our biggest complaint with this hotel was the quality of the food. If swimming with the parks dolphins, seeing the jaguars, sea turtles and other Caribbean critters or watching the folkloric and Maya evening shows, are the focuses of your vacation, then the Occidental at Xcaret Destination is the best place to stay. This impressive accommodation offers a quiet location within 15 minutes' ride from Aeropuerto de Playa del Carmen airport. Dont pre buy the park package at booking. The only "local" food was at the buffet, and it was bland. Club rooms and suites include access to a private lounge, beach and pool; upgraded 2-bedroom club suites include coffeemakers, whirlpool tubs and sea views. Fly into Cancun International Airport. However, during the course of our stay, we come to appreciate the attractively-landscaped grounds, the expansive lawns, the perches of scarlet macaws and enclosures of flamingos. Claim your listing for free to respond to reviews, update your profile and much more. If, however, you crave beach walks and sails from a resorts dock, then the Occidental at Xcaret Destination isnt the hotel for you. You will also have a great time playing in the pool, taking a guided tour of the dolphinarium, playing sports or discovering the secrets of the native fauna and flora. Check in was wild. This hotel has a wellness centre along with a solarium, sauna facilities and locker rooms to relax after a busy day. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. Learn more Rooms & Rates There are also trips to the deep sea for snorkeling with sailfish for something a little different. The Yucatans elaborate cenotes have intricate cave systems and underground tunnels that draw divers from around the globe. The restaurant is decorated with hanging paper lamps and parasols that seek to transport guests far from the Caribbean. The all-inclusive Occidental at Xcaret Destination is located in the heart of the Riviera Maya. Create an account to set your preferences, save items to your wishlist and manage your bookings from any device at any time, {% trans 'Our scuba travel experts are available 24/7 to assist you in planning and book' + Occidental at Xcaret Destination - Family Vacation Critic The room keys are the wristbands which make it convenient with no card to lug around. the place was serene, we would come here again. If you want to bring a camera, please be aware that some Cenotes owners charge an extra fee of up to MXN 1000 in cash or strictly do not allow cameras. Random animals throughout was different. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. The Kids Club also hosts a lunch for children from noon to 3 p.m. Great location and facilities shame about food and service. We thank you for choosing us to host your vacation and for taking the time to share your experience and suggestions with the traveling community. The let down for us was the restaurants in terms of food and service. At Xplor, another eco-theme park, you glide along zip lines, drive an amphibious vehicle through mud and creeks (the driver must be at least 18), and swim or raft through an underground river. Royal Club Rooms upgrade to exclusive perks designed to feel like a boutique hotel inside the larger resort. Kid-friendly features include the Flip Kids Club for ages 4 to 12, though the decor and activities skew towards the younger age range. If you buy something through our links, Oyster may earn an affiliate commission. At night the Beach Club morphs into El Pescador, a seafood specialty restaurant. Do the rooms of Occidental At Xcaret Destination Hotel Playa del Carmen include a workspace? Occidental at Xcaret Destination | Riviera Maya | Barcelo.com Thanks to a spa, where even the smallest detail is taken care of, guests can wrap themselves in a relaxing and friendly atmosphere and enjoy a hot tub and a sauna. But the Buffet had a different theme each night and plenty of variety. We appreciated your sincere and constructive comments. So they didnt give us the passes we purchased and were charged for, and will not be able to use them for 2 of the 4 days we purchased for. Table would be missing key cutlery again having to wait to find someone to ask. Essentially, the Royal Club at Occidental at Xcaret Destination has no beach. of course, we strongly recommend it to family. Are there opportunities to exercise at Occidental at Xcaret Destination? The air-conditioning in our room worked great, except for late afternoon and early evening. Costco hired a company called BD Experience to transport us to and from the airport and the resort. All a la carte restaurants enforce a no beachwear dress code and are seated on a first-come, first-served basis. 6 top destinations for a family ski vacation What is the location of Occidental At Xcaret Destination? Beach Club overlooks the man-made beach and the sea. This includes preferential check-in, a . We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. When we booked directly with the hotel we were not made aware that some of the facilities were not accessible due to booking a non royal level room (this would have been cheaper to have a suite for 4 people than the connecting rooms). USA & Canada +1 855 437 8999 . Please excuse any formatting issues. The chicken tostados at La Hacienda are tasty and so is the bean soup. The room was attractive and had pleasant balcony. In the Occidental at Xcaret Destination everything is designed to meet the needs of guests. The main buffet feels small for a hotel this size, but never felt crowded to us, even at peak times. 4 13 Occidental Grand Xcaret First Club (Members only) Review of Occidental at Xcaret Destination Reviewed August 26, 2012 First Club Private Area is Heavenly. Other amenities include 5 outdoor pools, a fitness center and a spa, as well as a private beach with water sports. Only 2 types of beer available. It was nice to stay there for 10 nights .Hotel was amazing ,you can get to Xcaret park by boat straight from the hotel .The buffet and restaurants were always I could choose something to eat so we werent hungry .Our favourite place to eat was at the buffet near the beach ,beautiful views.Loved the monkeys ,parrots you can see at hotel territory.The staff was helpful.We requested a room at higher floors by the pool and didnt get it ,we booked our holiday in December 2022 so that was only one thing disappointed us and they said the hotel is almost fully booked so they cant change the room.Overall great location ,very nice holiday and we will definitely come back to Mexico . Lunch is included with your fee. The low season runs from September to mid-December. Pared Verde Sloping rivers of sand divide sections of the wall which is well populated with coral, sponges and myriad macro invertebrates. We are thrilled to know that beside this, you had a wonderful time. For families, the big plus for staying at the Occidental at Xcaret Destination is that Xcaret, an adventure park and popular Riviera Maya attraction, is a five-minute walk from the hotel, which has its own park entrance. The Occidental at Xcaret Destination is situated in a 200-acre ecological and historical preserve, combining beachfront luxury with jungle surroundings. Please note that all dives depart from the Royal Hideaway resort, which is about a 10-15 minute drive from Occidental Grand Xcaret. We arrived at 1:30pm on Saturday and were told that person who handles bookings left at 1pm and wont be back until Monday at 9am. Air con was amazing. Introduced in 2013 and debuting Playa del Carmens largest rooftop terrace, The Palm at Playa is a modish, 69-room boutique just blocks from the beach. Suites add separate living rooms. playa-del-carmen-hotel.com. The hotel looked nice when we checked in but overall quality was cheap. Enjoy activities like paddle court, shuffleboard, mini golf, archery, aerobics and more. But we also have our First club and Royal area, if you want to enjoy extra amenities. The cozy rooms feature free Wi-Fi, cable TV and minibars, plus private balconies or terraces. Kind regards. Unfortunately, this property has no available rooms for your dates. Join our community to receive the latest deals, exclusive discounts & travel inspiration! Which room amenities are available at Occidental at Xcaret Destination? It would have been laughable if it wasn't so terrifying. Yes, send me expert advice, handpicked recommendations, and tips for my family. At 6 p.m. each night the resort has an interpreter dressed in Maya regalia light he torches along the canal in the lower lobby. Most rooms are located in the main hotel area, while the premium level Royal Club rooms have their own private section of the property. Located less than an hour south of Cancun International Airport and 10 minutes from renowned Playa del . The 765 rooms were renovated in 2016 and now have a basic style, minibars, balconies, and large flat-screen TVs. But wow is this a major letdown for families and kids. Not only does the hotel frequently offer packages that come with discounted park admission, but an Xcaret ticket allows re-entry later on that same day. There was a coffee shop in the lobby but we were informed upon arrival that it was not included in the price. It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest and nothing better than as a family. The la carte Sonora Steak House restaurant in Occidental At Xcaret Destination Hotel offers dishes for dinner. Occidental at Xcaret Destination - All Inclusive - Orbitz Being within the Xcaret eco-park is the top feature of this hotel. Conveniently located restaurants include Xin Gao, Restaurante Ha', and Chino Poblano at Hotel Xcaret Arte. By proceeding, you agree to our Privacy Policy and Terms of Use. The room is nicely equipped with colorful tables for crafts, bean bag chairs, Foosball, mini-billiards and a stage. Unlimited Xcaret Xperience Unlimited Xcaret Xperience Situado junto a la espectacular e impresionante maravilla natural del parque eco-arqueolgico Xcaret en el corazn de la Riviera Maya. The beach is a man-made strip of sand with lounge chairs that surrounds one edge of the lagoon. Its spectacular mix of natural and cultural environments is the inspiration for enjoying an unbeatable experience. For info on these editor-selected items, click to visit the sellers site. All Royal Club accommodations, suites or rooms, come with bathrobes, fruit baskets, nightly turndown service, room service and free Internet access at the Royal Club lounge's computers. Occidental at Xcaret Destinations spa is on the small side, but includes treatments like the on-site temazcal sweat lodge, nine treatment rooms, and a beauty salon. Take older teens looking for adventure to Rio Secreto, a cenote , or underground river, that you enter by walking. The Occidental at Xcaret Destination also includes a more luxurious experience with the Royal Level Occidental at Xcaret Destination, a tourist complex within a complex. Only negative was being asked to attend the timeshare sales tour and feeling obliged as this is how they made commission. Now $265 (Was $1,019) on Tripadvisor: Occidental at Xcaret Destination, Riviera Maya. Experience natural rivers flowing throughout the resort, 11 restaurants, 10 bars, seven . Guests can visit these ruins easily on foot, which are clearly marked on the resort map. The Kids Club operates for ages 4 to 12 from 9 a.m. to 5 p.m. Generally, counselors divide the children into two groups, ages 4 to 6 and 7 to 12. Staying at the Occidental at Xcaret Destination makes it convenient to come back to the park for the evening shows, an entertaining folkloric show and a demonstration of Pok-Ta-Pok, the ancient Mesoamerican ball game, with players adorned in traditional body paints and regalia. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Our goal is to serve all our guests with the highest level of service and satisfaction. For a more traditional and high quality beach, the Barcelo Maya Tropical is a solid alternative. Occidental at Xcaret Destination offers personalized and luxurious service in the Royal Level categories. All units come with the basics, like digital safes for laptops, ironing facilities, coffeemakers with coffee, bottled water, iHome clock radios, and free, lightly stocked minibars with every-other-day refills of items like soda, beer, and bottled water. Think the show White Lotus but worse. Is parking available at Occidental at Xcaret Destination? Babysitting is available for an extra fee. Royal guests also have their own dedicated check-in lobby, a Royal-only restaurant, and a pool area with a massive whirlpool and smaller pool. It's about a 15-minute drive from Playa del Carmen, 45-minutes from Tulum, and just less than an hour from Cancun International Airport. Royal Level guests enjoy access to premium amenities and personalized service to make their vacation an experience of absolute luxury. We went to the buffet for breakfast and lunch each day. There is a gym facility with a wide range of sports. I will not comeback to this hotel and will definitely not recommend it. Beach Club During our stay we saw several baby monkeys learning to swing in trees, a mother coati making a nest in the lobby roof, and an iguana sunbathing on the tennis court. I asked if there was an online reservations system. Children can enjoy babysitting, a children's club and a gaming room at the accommodation. Were checking available properties nearby. Standard rooms provide showers with wall-mounted dispensers of shower gel and shampoo. Occidental at Xcaret Destination - Oyster.com This stunning complex has 765 rooms and suites with terraces or balconies that are surrounded by lush gardens. Occidental at Xcaret Destination - All Inclusive - Booking.com The Occidental at Xcaret Destination all inclusive resort on the Riviera Maya captivates guests with its spectacular gardens, 2 Mayan ruins, and a unique cove where you can relax sunbathing or perhaps swimming with tropical fish., Located next to the spectacular and impressive natural wonder of the Xcaret eco-archeological park in the heart of the Riviera Maya and Playa del Carmen, this glorious complex features natural river formations, 5 freshwater pools, a salt water pool just for adults and a kids pool, an exclusive Swim-up bar, and a private cove with smooth white sand.. Options include Mexican, Mediterranean/Italian, a steakhouse, seafood, and Asian fusion. Theres an entertainment pool with upbeat music, a kids' pool (at the kids' club), popular family pool, large and winding main pool with a swim-up bar, exclusive Royal pool, adult-only saltwater pool, and a quiet pool featuring a small bar with swing seats. I really enjoyed the grilled-to-order fresh fish They had one night. And thats a shame because the world is filled with, Carretera Federal Chetumal Puerto Juarez Km. Kid-Friendly Mexico - Occidental at Xcaret Destination - Inspire | Travelocity.com Trips for Me 5 bucket list animal experiences worth traveling for Have a beach day with kangaroos, swim with whales, help a sea turtle and more. Occidental At Xcaret Destination Hotel Playa del Carmen All rights reserved. In the evenings, the resort tries to concentrate the guests around the theater, drawing families out with PG movies such as "Mamma Mia," "Grease," and "Kung Fu Panda" shown from about 6:30 to 8:30 p.m., followed by the children's disco. 'ing a fantastic scuba diving vacation' %}. El Pescador La Hacienda offers Mexican fare, and is an all-around kid-pleaser. Contact Us Unlimited Xcaret Xperience Located next to the spectacular and impressive natural wonder - the Eco-archeological Xcaret Park in the heart of the Riviera Maya. Car rental is available. Popular attractions near Occidental At Xcaret Destination Hotel include Xcaret placed within a 25-minute walk away. Dear Guest. Not as pictured. Response from Reeshel Thompson on Jun 19, 2023. Overall the location and position of the hotel were the real winners and the rest was average. The hotel is tidy and huge, has absolutely courteous staff and unbeatable location really close to Xcaret park. It also features natural river formations, 7 swimming pools, a dolphinarium open for daily visits, and a private bay with soft white sand. The Occidental Grand Xcaret is equipped to host weddings and there are professional on-site wedding planners. The spectacular combination of natural landscapes and culture will inspire and provide for an unrivalled experience. The Royal Level Occidental at Xcaret Destination, a boutique hotel within the hotel. Food was ok. Service was slow even though there were plenty of people. Occidental at Xcaret Destination | Riviera Maya | Barcelo.com However, only a half-wall separates the sitting area from the sleeping area, providing parents with limited privacy. We would like to explain that when you make a reservation you receive a confirmation as same as we have. Rest of World +52 (998) 881 8879. Royal Hideaway or Allegro Playacar. Thank you so much for visiting us and for take the time to write this review and share your experience with the travelers. This all-inclusive resort is located next to magnificent Xcaret Park and is a 10-minute drive from Playa del Carmen. For those who like perfectly calm seas, the Occidental at Xcaret Destination delivers. Occidental at Xcaret Destination - KAYAK ROYAL LEVEL - Occidental at Xcaret Destination | Five Star Hotel Own or manage this property? We are always concerned about guests wellbeing and strive to make their holiday an unforgettable experience. Set in lush gardens on the Caribbean coast, this all-inclusive, laid-back beachfront resort is 1.6 km from both Xplor Adventure Park and Xcaret Park, an eco-archaeological theme park. Your credit card will only be charged after that period, Free cancellation for 48h after confirmation. We appreciated your sincere and constructive comments, I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. If there are people complaining then perhaps they are overly indulged and rude. Other activities at an additional cost include the PADI-certified dive school and fishing. Kids can play on an outdoor plastic playground, participate in jungle walks, eat from the clubhouse kid buffet, and make crafts or play videos games inside. During times of uncertainty, we recommend booking an option with free cancellation. ($), The natural mangrove landscape that is home to the exotic flora and fauna of the region, outstanding views of the Caribbean Sea, and the undulating fairways and greens ensure that the Riviera Cancun Golf & Resort has everything that players of all levels may wish for. Occidental at Xcaret Destination | Riviera Maya | Barcelo.com Scarlet macaws look regal on perches throughout the lobby and the grounds. This four-pearl all-inclusive resort is a favorite among families and travelers looking to be as close as possible to the wildlife and beauty of Xcaret eco-park. Palenque Nightclub: To put a finishing touch to a perfect vacation, the hotel features a club, guaranteeing an enjoyable time, with international music and drinks included. D'Oriental We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Occidental at Xcaret Destination - All Inclusive Overview Reviews Amenities & Policies Carretera Federal 307, KM 282, Playa del Carmen, QROO 1-844-663-2269 Price Guarantee Get more as an Orbitz Rewards member 4.2 out of 5 "Good!" See all 98 reviews Room cleanliness 4.5 Service & staff 4.0 Room comfort 0.0 Hotel condition 4.5 Tucked within an ecological and historical preserve, the all-inclusive Occidental Grand Xcaret captivates guests with spectacular grounds, a pristine coastline and unparalleled service and amenities. The Occidental at Xcaret Destination***** hotel is a 24-hour all-inclusive resort located in the heart of Riviera Maya. A big property, the Occidental at Xcaret Destination offers 796 rooms in 32 three-story buildings, none of which have elevators. Hotels near Occidental at Xcaret Destination, Occidental at Xcaret Destination Features, Iberostar Hotels & Resorts in Playa del Carmen, Barcelo Hotels & Resorts in Playa del Carmen, InterContinental (IHG) Hotels in Playa del Carmen, Playa del Carmen Hotels with Free Parking, Adults Only and Adult Friendly Resorts Playa del Carmen, All Inclusive Resorts in Playa del Carmen, Hotels near PDC Kiteboarding School and Water Sports Center, Hotels near (PCM) Playa Del Carmen Airport. They gym is large and features Life Fitness cardio machines. The return to the airport was something completely different. Le Buffet The lady explained they have a line across the lobby when she arrives to work each morning at 6:40am. The suites can easily accommodate a cot or a crib. This ideal extra is for adults only (18+) and smoking is not permitted inside the establishment. Did not deliver luggage to our room even though they insisted that we leave our luggage to be delivered. Pools Our room was stupendously clean. We had change to this hotel for the last part of a two week holiday. One drawback to the location is that the beach area is more rocky than sandy and the amount of lounging space can increase or decrease depending on the weather and tide. It is located at the center of the resort. Which airport is closest to Occidental At Xcaret Destination Hotel? Occidental Grand Xcaret First Club (Members only) - Tripadvisor Buffet food was lukewarm and variety was limited and very repetitive. Occidental at Xcaret Destination in Playa del Carmen - TUI If you dont book a flexible rate, you may not be entitled to a refund. Go for the swimming, drinks, and service. Also unknown to me there are areas that are exclusive to specifix types of guests so you can't assume that all the areas are accessible to you. However, for most, a river experience is usually above ground. The Royal Club's suites are exceptionally large, consisting of a big living and dining area with a television and DVD player. Please wait, we're checking available rooms for you. Yes, Occidental At Xcaret Destination Hotel offers free cancellation. Your feedback is of the utmost importance to us in our daily efforts of providing the service and attention you deserve. Don't miss out on this exciting summer highlight and have the opportunity to swim with the largest fish in the ocean! Business travellers are welcome to use a meeting room offered on site. Payment methods available in Occidental At Xcaret Destination Hotel Playa del Carmen include Mastercard, Visa and American Express. This has been the worst experience at a resort. Is great to read that you had wonderful time in the resort and enjoy it the service. The salt water pool was for adults only and it was like a tidal pool with many reef fish to be seen. Teen Club In contrast to the wildlife roaming about, there are also parrots in the lobby and an oddly placed white-tailed deer enclosure. We are sorry that this time we could not offer you the maximum satisfaction and you presented those shortcomings. The staff is friendly, but like the rest of the world, it seemed to be understaffed, or the team was new and unable to give all information on the resort. Yes, some rooms of Occidental At Xcaret Destination Hotel Playa del Carmen do have a workspace. So, we recommend using a 5 mm wetsuit. The first day we failed to do this and we sat on a little wall because the beds were all full. This all-inclusive, ecological gem has a meandering river that flows throughout the resort and straight to the pools. During your stay at Occidental At Xcaret Destination Hotel, you can dine at Sonora Steak House or Los Olivos restaurants. Occidental at Xcaret Destination About the Resort Where history meets spectacular grounds and unparalleled service Tucked within an ecological and historical preserve, the all-inclusive Occidental at Xcaret Destination captivates First Club members with spectacular grounds, a pristine coastline and unparalleled service and amenities. For Mom and Dad There are 9 bars and 11 restaurants. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. Surprisingly, the coffee shop in the lobby is at an extra cost. Larger pelagic species are frequently seen here, given the reefs location in the middle of a sandy plain. And traveling with a baby brings its own set of questions and concerns. Communication and information are lacking. There is nothing within walking distance, but the hotel has daily activities, nightly shows, and a kids' club. This tour included transportation and was about $85 US per person. At one point, you must swim to enter another chamber. Young children especially love the perfectly calm water plus the fish swim in it. Anything you purchase through links on our site may earn us a commission. Playa del Carmen - Riviera Maya, Quintana Roo, Mexico, See All Playa del Carmen - Riviera Maya Hotels, The Best All-Inclusive Resorts for Kids of Every Age, A Guide to Snorkeling, Diving, and More Underwater Activities in Riviera Maya, 8 Underground River Systems Around the World That You Can Explore, Grand Riviera Princess All Suites Resort & Spa, Live Aqua Boutique Resort Playa del Carmen, Privileged location on 25 acres inside the Xcaret nature park, Sightings of monkeys, coati, iguanas, and other wildlife, Lagoon beach area with snack buffet, bars, and free snorkel gear, Seven pools, including an adult-only pool, kids' pool, and a swim-up bar, All-inclusive rates at 11 restaurants and 10 bars, including a disco, Comfortable rooms with refrigerated minibars and balconies, Daily activities, nightly entertainment, and kids' club, Full-service spa with a variety of treatments, whirlpool, sauna, and temazcal, Well-equipped fitness facility with cardio machines and free weights, Exclusive Royal level room and property perks (upgrade required), PADI dive school and fishing trips available (fee), Small Mayan ruins can be seen from the property, Can be difficult to avoid time-share pitches. Flamingos, the large activity pool named for the flock of pink birds that inhabit a nearby enclosure, is the hub of activities. The lagoon area is nice and you are next door to the park, hoping we spend enough time there to take our minds off the room and park pass situation (after we buy another separate park pass because the one we dont have the one we purchased. Akumal and Tulum are seaside villages that offer a glimpse into the Yucatan of yesterday. The resort is set within a private cove with white sand and clear, warm seas. Entrance to Xcaret is not included in rates, but there are several packages available and transportation can be arranged via the small river flowing through the lobby. With little children and strollers, it's best to request a ground floor room.